Shipping & Returns
Shipping
We carefully pack every order and aim to have it on its way to you as soon as possible.
We currently ship within New Zealand and to Australia. Shipping costs are calculated at checkout based on your delivery location.
Once your order has been dispatched, you’ll receive tracking information where available. Delivery times may vary depending on your location and the carrier.
If you have any questions about your delivery, please get in touch, we’re always happy to help.
Returns
We hope you love your Thought of You order. If something isn’t quite right, please get in touch and we’ll be happy to help.
If your item is faulty, arrives damaged, is incorrect, or not as described, please contact us with your order details and photos where appropriate so we can arrange the next steps.
We do not accept returns or exchanges for change of mind.
Nothing in this returns policy limits your rights under the New Zealand Consumer Guarantees Act.